Shipping policy
At Deep Roots Herbal Care, every order is prepared with intention and care. Because our products are handcrafted in small batches, please allow a little extra time for us to process and ship your items.
📦 Processing Time
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All orders are processed within 3–5 business days.
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Orders placed on weekends or holidays will begin processing the next business day.
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You'll receive an email with tracking info once your order ships.
🚚 Shipping Methods & Rates
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We currently ship within the United States.
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Standard shipping typically takes 3–7 business days depending on your location.
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Shipping rates are calculated at checkout based on package weight and destination.
Free shipping is available on orders over $50!
📍 Delivery Issues
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Deep Roots Herbal Care is not responsible for lost or stolen packages once marked as delivered. If your order shows as delivered but you did not receive it, please check with your local post office and neighbors first.
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If your item arrives damaged, please email us within 5 days of delivery at support@deeprootsherbalcare.com with photos and a description.
🛑 Shipping Restrictions
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Due to the sensitive nature of herbal remedies, we do not currently offer international shipping.
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We are unable to ship to P.O. boxes in some cases depending on the carrier. Please provide a physical address if possible.